General conditions and usage

GENERALCONDITIONS

METHOD OF PAYMENT:

Payment by Paypal or Credit Card.

This method of payment is instant and totally safe as your credit card details are protected by a secure server. All payments using this method of payment shall be validated by your bank and if accepted, payment shall be remitted to us automatically and instantaneously.


SHIPPING

Shipping is free within Spain and Portugal, for the rest of Europe shipping costs are 15€ euros per shipment.
Transit time is between 24 and 48 hours on working days, for Ceuta and Melilla transit time is between  3-5 days (approximately) counting from the order date and depending on availability in stock. When the order leaves the warehouse you shall receive an email notification.

 

RETURNS WITHIN SPAIN   (FALTA LA PERTE DE EUROPA)

If for any reason you are not satisfied with your order or you wish to change the dress size, there is a 14 days period for returns or exchanges counting from the delivery date.

If you wish to make a return, please check that you have complied with all the below requirements before sending back the product.

• The product must be in perfect condition and in its original packaging and it must still have its original labels attached to it.

• No refund will be made if the product has been worn or bears signs of use to a greater extent than having been unpacked or if any damage has occurred do please take care of the products during the time they are in your possession.

• Send an e-mail to info@ethicrose.com in order that we may authorize and organize the return. After checking the details, we will send a courier to pick up the package within 24h (whenever possible). The shipping company will contact you to agree on the time and date of collection.

Following approval of the return and verification that the items are in perfect condition and have their original labeling, you will receive a confirmation e-mail stating that the corresponding refund has been sent to your bank.

 

ORDER MODIFICATIONS

  • It is possible to change the size, provided it is the same model and the same price.
  • Should you wish to exchange the dress for a different model, we will refund the cost of the original purchase and you may order the new model via the website.

Order modifications are permitted within 14 days from delivery date.


CONDITIONS OF USE

HOW TO MAKE A PURCHASE:

View and select products using the navigation menus.

To view a product you can enlarge the photo by clicking on it and you can also enlarge the other photos underneath the main image. You can see the available dress sizes, composition, reference and price. If you need any more information about a product, please write to info@ethicrose.com.

When you find a product that you like, you can add it to your shopping basket. You may then decide to add more items or to make the order.

If you wish to make an order, you must register. If you are already registered, just insert your e mail and password.

Once you have input your details, check they are correct and click the confirm box.

Choose the method of payment from Paypal or Bank Transfer.

Before confirming the order please check all the details and the total amount (shipping is free within Spain).  If everything is correct, click the confirm box.

You will receive an e mail confirming your order.

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